中文

FAQ

Frequently asked questions

Everything you might want to know about AI customer service, websites and systems from ENSCON AI. Can't find your answer? Contact us directly.

Working with us

How does working with you go?

Three steps:

  1. A conversation about your needs — one conversation to understand your business, your customers and where things are stuck.
  2. Our AI agent team does the work — it breaks the job into tasks, does them, and the agents check each other's work. You can see the progress at any time.
  3. Delivery, then it keeps running — after delivery the agent core keeps working for you and reports problems on its own.
What do I need to prepare?

Nothing. We'll ask for what we need during the conversation. If you already have a logo, product information or documents, even better — the agent core reads them in as knowledge it keeps — but it isn't required.

How do the AI agents learn about my business?

During setup we read your products, price lists, existing documents and past conversations into the agent core as knowledge it keeps. After that, you can send it one line in a messaging app and it knows which customer or which quote you mean — no need to explain the background every time.

Can I see results before I decide?

Yes. This website and the articles on it (in Chinese) were made by the AI agent core itself — what you're looking at is the result.

What language is the service in?

Our service is in Traditional Chinese. We communicate over LINE, and you work with a real business consultant.

Pricing

Roughly how much does it cost?

Custom AI customer service, websites and systems are quoted after we understand your needs — we don't publish fixed prices. If you'd rather try it yourself first, our self-serve LINE customer service is free for 14 days, then NT$990/month (tax included). If you stop paying the service fee, the knowledge assets already built stay yours and you can take them with you. The actual amount depends on the scope — contact us and we'll talk it through.

We bill in NT$.

Are there hidden fees?

No. The quote is the full price, including design, development, copywriting, deployment and basic SEO. The only extra costs are the domain name and hosting (you can also use your own), and we explain every item.

Why does it cost so much less than hiring people?

Give the same job to people and you need planning, engineering, copywriting and project management, each waiting for the one before. The AI agent core is a set of roles that all work at the same time, split the work and check each other — and it has no closing time. What you save isn't just money; it's the waiting.

Technical details

What technology are the websites built with?

Modern front-end technology — HTML5, CSS3 and JavaScript — with responsive design so it works well on phones, tablets and desktops. Every site is generated by AI for your brand, not a template.

Do the websites include SEO?

Yes. Every site has basic SEO built in:

  • Semantic HTML (Schema.org structured data)
  • Open Graph images for social sharing
  • Automatically generated sitemap.xml and robots.txt
  • GA4 analytics tracking
  • Image alt text and meta descriptions
Will it look good on phones?

Yes. Every site uses responsive design, laid out for screens from the iPhone SE to 4K. Before delivery we check how it displays on many devices with automated tools.

Can you add an AI chatbot?

Yes. We offer LINE AI Customer Service: it connects to your LINE Official Account and answers customers from your company's own information; anything that needs a person, such as prices or delivery dates, goes to your staff. It can also run on your website.

How is this different from Wix or WordPress?

Wix and WordPress are do-it-yourself tools — you pick a template, drag the layout around, write the copy and set up SEO yourself. We do it for you: you tell us, the AI builds it. And it isn't a template — the design is generated for your brand, so every site is different.

After launch

Who fixes the site if something breaks?

After delivery we provide basic maintenance. If it's a code problem, contact us and we'll take care of it.

Can new features be added later?

Yes. After launch you can add features at any time: online booking, forms, newsletter sign-up, multiple languages and more. Because the work is done by AI, adding features costs far less than traditional development.

Where is the site hosted? Do I need to buy hosting?

We help deploy it to reliable cloud hosting. You can let us manage it (less to worry about) or deploy it to your own server (full control). We can also register the domain for you or walk you through it.

Have another question?

Email us, or leave a number and a member of our team in Taiwan will call you back (Monday to Friday, 10:00–18:00 Taiwan time).

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